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Bank Of America Private Bank Operations Analyst United States, Florida, Jacksonville 861563416
Today
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
Required Skills:
- At least one year relevant experience
- Advanced Excel Skills
- At least one year experience utilizing macros
- Advanced Outlook Skills
- Ability to seek feedback and act upon feedback
- Ability to learn from training done both in person and virtually
- Work in the office 3 days a week, with option to work from home 2 days
- Works well with others / in a team environment
- Receptive to Feedback
- Dedication to work
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