Amazon Applied Scientist 

United States, New Jersey, Newark 

861406568

ABOUT THIS ROLE
As an Applied Scientist on our Product Science team working closely with Customer Service, you will solve complex problems at scale by leveraging Machine Learning, Natural Language Processing, and GenAI to transform our customer support experience. You'll work on initiatives that reduce human-assisted contacts by developing smart routing systems, implementing intelligent data analysis, and creating AI-powered tools that anticipate customer needs.Your work will focus on key projects outlined in our strategic plan, including:
- Supporting AI chatbot implementation across multiple marketplaces and languages
- Contributing to Help Center personalization efforts and integration with AI-powered conversational agentsAs an Applied Scientist, you will...
- Contribute to initiatives employing recent advances in AI in a fast-paced, experimental environment
- Support our goal of achieving cost reductions through AI-powered automation
ABOUT AUDIBLE

- MSc +5 years of relevant experience, or PhD in Computer Science, Computer Engineering, Machine Learning, Data Science, Applied Math, or related quantitative field
- Experience understanding data structures, algorithms, and software development
- 3+ years of experience in Deep Learning, Natural Language Processing/Understanding, or GenAI
- Experience in Python, SQL, and other scripting languages
- Experience in employing LLMs/GenAI to solve complex problems

- PhD +1 years of relevant experience
- Experience with customer service technologies or support systems
- Background in conversation analysis, sentiment detection, or automated quality assessment
- Experience with AWS services (S3, SageMaker, EMR)
- Familiarity with building recommendation systems or customer intent classification models
- Experience with Agile Software Development
- Programming proficiency in at least one compiled language (Java, C++, C#)
- Publications in peer-reviewed conferences or journals