Capital One Sr Manager Process Management Retail Bank Modernization Operations 

United States, Virginia, Arlington 

861390048

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development.

General Responsibilities:

• Strong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given process

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Serving as subject matter expert on a process improvement initiatives and procedure changes

• Preparing AEs, Process Owners and Process Managers across multiple processes for changes associated with the program

• Developing and maintaining processes that enable Operations to maintain an audit ready status

• Can heavily influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.

• Work with team members to develop robust risk management processes

• Consultation and representation of well managed processes, customer experience, and risk management

• Effectively partner with Product, Technology and Operations Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the progress and deliverables associated with the program

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 4 years of experience in Process Management

• At least 2 years of Continual Improvement experience

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification

• 5+ years of experience in Process Management

• 2+ years of experience working with Product and Technology team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.