PNC Site Reliability Engineering Manager-Back-up & Storage 

United States, Texas, Farmers Branch 

860783851

Candidates are expected to be available for critical production issues as required. This may include off shift hours and weekends.
Needed Skills and Qualifications
• strong experience in enterprise backup and storage administration
• 3+ years of experience in a management or team lead role within IT Operations
• Deep technical expertise in:
o Cohesity DataProtect and Helios
o Dell EMC Avamar
o Pure Storage FlashArray / FlashBlade
• Solid understanding of storage protocols (FC, iSCSI, NFS, SMB)
• Experience managing backup and restore for both physical servers and virtual environments (VMware vSphere)
• Familiarity with integrating backup and storage with Windows, Linux, and database environments
• Strong incident and change management background (ITIL preferred)
• Experience with ITSM tools like ServiceNowKey Responsibilities
• Lead the Backup and Storage Operations team supporting 24/7 production environments
• Own the end-to-end backup and recovery strategy leveraging Cohesity and Avamar platforms
• Manage enterprise storage infrastructure with a primary focus on Pure Storage (FlashArray, FlashBlade)
• Optimize storage performance and availability across both virtual (VMware) and physical server environments
• Act as escalation point for critical incidents, ensuring timely resolution and root cause analysis
• Collaborate with Engineering, Infrastructure, Security, and Application teams on solution design and incident resolution
• Maintain technical documentation, SOPs, and ensure compliance with data governance policies
• Coordinate vendor support engagements and drive proactive maintenance activitiesJob Description

• Leads a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.
• Recommends and facilitates the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
• Streamlines the deployment process by introducing automated configuration management tools, resulting in a reduction in deployment time and increased efficiency.
• Oversees robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices. Manages and oversees proactive reviews and audits of production sites, issue triage and follow up.
• Leads in the collaboration with cross-functional teams to design and implement scalable and highly available infrastructure.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Analytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, Emerging Technologies, Innovation, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, Technical TroubleshootingRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the