Boston Scientific Senior Product Complaint Manager 

United States, Minnesota, Arden Hills 

860230389

Your responsibilities will include:

• Collaborate with divisional partners and enable PMQA to be an optimally effective partner in achieving goals and delivering products of the highest quality.
• Work closely with and collaborate with Post Market QA peers/leaders to ensure BSC-wide consistency, compliance and efficiency through shared best practices and thoughtful harmonization
• Determine appropriate staff levels, schedules and resources.
• Recruit, coach and develop organizational talent to create a culture of effective influence and collaboration for results.
• Provide oversight to work done offsite and by 3rd party vendors to ensure adherence to standards.
• Provide education on complaint reporting requirements to worldwide BSC employees
• Develop and implement department tools and methodologies pertaining to the product complaint management process to ensure compliance and to drive continuous improvement.
• Develop and maintain Post Market Compliance programs, policies, and processes.
• Develop and facilitate training and training support for the Post Market Surveillance organization.
• Partner with quality writing board and risk management teams to ensure written communications are complete and align with overall product risk profile.
• Act as an effective and collaborative leader or team member in supporting quality disciplines, decisions, and practices.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Drive projects of major magnitude and scope.
• Support development and execution of streamlined business systems which effectively identify and resolve quality issues.
• Provide solutions to a variety of technical and systematic problems of moderate to major scope and complexity.

Required Qualifications:

• Minimum of a Bachelor’s Degree
• Minimum of 10 years of related experience (complaint management, post market surveillance, quality systems)
• Minimum of 3 years of management experience
• Medical device experience

Preferred Qualifications:

• Proven leadership capabilities with a passion for developing others
• Strong communication and problem-solving skills
• High sense of urgency and commitment to execution
• Ability to make consequential decisions in a high-pressure environment, whilst bringing along stakeholders
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility internally and externally
• Promotes a high-performance, diverse and inclusive culture within a quality focused environment
• Demonstrated commitment to advancing BSC people leadership commitment through focus on coaching, listening, and developing team members

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.