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JPMorgan Fraud Supervisor - DCFP Inbound 
India, Maharashtra, Mumbai 
860063454

03.08.2024

Job Responsibilities:

  • Provide overall supervision / leadership to the staff during his/ her shift operating window.
  • Manage Performance on metrics that drive team as well as site performance
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constantly review existing processes and look for opportunities to enhance efficiency
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Work towards improving department competency /performance ratings
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
  • Skilled in MS office, with a strong orientation towards data analysis and management
  • Excellent communication skills
  • Ability to multitask
  • Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Required Qualifications, Skills and Capabilities:

  • Have working Knowledge of Operations Management
  • Strong Interpersonal skills to be able to communicate internally & externally and at all levels
  • Strong Drive for Results
  • Strong Customer Focus
  • Excellent written & oral communication skills in English
  • Proven leadership and people management skills
  • Proven ability to build strong business relationships within the site and across the business
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate
  • Ability to use creative problem solving techniques to solve business issues
  • Candidate should be flexible with shift/work-off change as per business requirement