JPMorgan Fraud Supervisor - DCFP Inbound 

India, Maharashtra, Mumbai 

860063454

Job Responsibilities:

• Provide overall supervision / leadership to the staff during his/ her shift operating window.
• Manage Performance on metrics that drive team as well as site performance
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Constantly review existing processes and look for opportunities to enhance efficiency
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Work towards improving department competency /performance ratings
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Skilled in MS office, with a strong orientation towards data analysis and management
• Excellent communication skills
• Ability to multitask
• Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Required Qualifications, Skills and Capabilities:

• Have working Knowledge of Operations Management
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels
• Strong Drive for Results
• Strong Customer Focus
• Excellent written & oral communication skills in English
• Proven leadership and people management skills
• Proven ability to build strong business relationships within the site and across the business
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate
• Ability to use creative problem solving techniques to solve business issues
• Candidate should be flexible with shift/work-off change as per business requirement