JPMorgan Fraud Supervisor - Claims 

India, Karnataka, Bengaluru 

710786384

Job Responsibilities:

We're looking for individuals with a passion for managing a team and the following skills:

• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
• Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines

Required Qualifications, Skills and Capabilities:

• Minimum of two years management experience strongly preferred
• Must be willing to work in an environment that requires phone-based customer interaction
• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
• Ability to delegate tasks, Conflict resolution skills, Prioritize diverse workloads
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives

Preferred Qualifications, Skills and Capabilities:

• Advanced proficiency with computer functions with MS Office Suite strongly preferred
• High School Diploma or equivalent required, Bachelor’s degree preferred
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.