Bank Of America Client & Business Manager II 

United States, Missouri 

857945620

The CBM II is responsible for the performance and talent management of sales, investment, and/or fiduciary support associates in their Private Bank market. As such, this role is also responsible for ensuring the markets delivery of the client service experience. Will also drive execution of strategic initiatives, risk management and oversight, and client and business management functions across the market. May also have ownership of budget/financial management, personnel processes, client service processes and events.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Client Service Experience

• Execute at-risk and client retention process

• Drives the client experience including ownership of client issues, client satisfaction and delivery of Private Bank full capabilities

• Drive execution of Market level Client Advisory Councils

Risk Management

• Work with key partners to mitigate fraud and service risk

• Drive understanding & adherence to policy & procedures across market

• SIAI - Proactive identification and resolution of issues

• Manage client compliant process

Strategic Execution and Initiative Planning

• Develops market-level strategy/business review presentations

• Drives execution of business initiatives across market

• Owns market-wide communication strategy

Business Management & Reporting

• Drives MMT leadership and market-level business routines

• Partner with Finance on budgetary and expense management

• Partner with Corporate Workplace on space planning and office needs

• Ensure completion of all administrative functions across market

• Drives process efficiency and execution across market (all disciplines) to increase ease of doing business

• Business performance tracking across key metrics

• Compensation tracking & reporting (including AGA execution)

• Oversee coordination of Business Continuity plans and activities

• Coordinate training participation of client teams

Oversight and Administration

• Owns key oversight functions such as KYC’s, Money Movement, account opening, Disc Distributions, Asset Allocation Monitoring, Reg 9, Investment Policy Statements and ARQs

• Coordinate risk/oversight priorities across the market

• Ensures market completion of mandatory training

Desired Skills:

• Well versed in Private Bank capabilities and solutions, industry service practices and trends, online/mobile environment

• Thorough knowledge of Private Bank/fiduciary client and risk/oversight functions and products

• Understanding of business strategy

• BA/BS degree or equivalent experience preferred

Required Skills:

• Synthesizes information effectively to create compellingpresentations/documents(strong PowerPoint and Excel capabilities)

• Communicates clearly and concisely, both verbally and in writing

• Collaborates effectively with peers and partners

• Strong skill set in negotiation, influencing and conflict management

• Demonstrated ability to attract, manage, develop, coach and retain top/high performing talent

• Ability to gain followership from reports and credibility across client teams

• Ability to builds a team culture; is collaborative and inclusive

Skills:

• Business Acumen
• Business Operations Management
• Coaching
• Customer and Client Focus
• Reporting
• Attention to Detail
• Business Process Analysis
• Continuous Improvement
• Customer Service Management
• Talent Development
• Drives Engagement
• Hiring and Onboarding
• Issue Management
• Process Management
• Risk Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)