מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Lead a fast growing team of IT Support Engineers through performance, coaching and setting educational objectives
Establish metrics, key performance indicators (KPIs) and service level agreements (SLAs) to drive our team’s performance using data as a basis for operational analysis and decision making
Design, develop and implement IT self-service guides, policies and procedures
Help build and manage the ITSM strategy roadmap with alignment to broader IT goals
Develop and maintain a strategy for an efficient and satisfying end-user experience
Ensure your team provides excellent customer service in addition to resolving issues within a defined SLA
Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes and reporting
Establish, assess, and improve process development and organizational change management
Ensure all service level objectives are being met or exceeded
Work with a sense of urgency to continually improve service levels and customer satisfaction
משרות נוספות שיכולות לעניין אותך