Wells Fargo Senior Systems Operations Engineer 

India, Karnataka, Bengaluru 

857118187

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of Software Engineering experience in mainframe environment supporting brokerage and trading applications with strong domain knowledge.
• Strong understanding of Stock Brokerage/Trading Business processes, including order management, trade execution, settlement., Securities Lending.
• Solid knowledge of mainframe environments (e.g., COBOL, JCL, DB2, CICS, CHANGEMAN, NDM) and API integrations (REST/SOAP).
• Experience with vendor management - Act as the primary liaison with third-party vendors, ensuring service levels are met and resolving escalations.
• Experience with Production Mainframe Scheduling Tool – ZEKE
• Hands-on experience with ServiceNow for ITSM processes (incident, change, and problem management).
• Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring. Exposure to SRE Concepts and Tools - especially Observability and Automation tools (Splunk, AppDynamics, SiteScope, Thousand Eyes etc).
• Experience in SDLC and Agile tools such as JIRA, SharePoint, Confluence etc.
• Exposure with CI/CD tools (e.g., Jenkins, Harness, Azure DevOps, JSON/XML, YAML, github)
• Experience working on cloud platforms PCF, Redhat OCP, Azure etc

Job Expectations:

• Provide Production Support and be responsible for solving all Production Incidents. You may work in shifts as situations demand & provide on-call support during weekend/holidays. Required to be on 16x7 standby support & taking responsibility to maintain high availability of systems & applications.
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
• Perform Business Continuity/Disaster Recovery Testing and Validations.
• Be able to work effectively with cross-functional teams, build relationships with stakeholders & Vendors, and drive consensus on solutions.
• Ability to drive Vendor Changes and ensure all Testing is done and Changes are implemented on time with no Issues.
• Coordinate various Testing efforts with multiple affected Application SMEs and Vendors and act as an escalation point, provide guidance and direction to less experienced staff.
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.
• Review moderately complex technical changes that require an in-depth evaluation of Program Code and procedures.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.