Amazon AWS Escalation Engineer Health Event Management 

Ireland, Dublin 

856400336

Key job responsibilities
Every day will bring new and exciting opportunities that include elements of:* Supporting external customers to successfully integrate with and consume operational information from the AWS Health service
* Work with AWS Health Engineering team to improve the customer experience for operational notifications that HEM sends on behalf of other AWS services
* Partner with AWS Service Teams to craft communications, help to identify and remove technical ambiguity
* Execute planned operational communications to customers in accordance with AWS communication tenets and style guides
* Provide clear, concise and timely communication on work items to relevant internal stakeholders
* Build a broad understanding of AWS services, service inter-dependencies and customer use cases to improve the customer experience and operational excellence
* Facilitating post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.
* Other duties as required by the organizationA day in the lifeDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role OR
- 5+ years of experience in technical operations or support focused on cloud infrastructure
- Tertiary qualification/Bachelor’s Degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field (or 6+ years of relevant work experience)

- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Knowledge of ITIL/Lean Processes and an ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Excellent English Technical writing skills