Amazon AWS Escalation Engineer 

Ireland, Dublin 

223783786

ABOUT YOU
ABOUT THE ROLE
Every day will bring new and exciting challenges that include elements of:- Drive down mean time to engagement and communication for all incident types
- Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence- Analyze data trends on internal tickets, customer contacts, social media, and network monitors to identify potential issues
- Build a broad understanding of AWS architecture and service inter-dependencies- Other duties as required by the organizationA day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2+ years of experience with Incident/Event Management for mission critical services
- 1+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
- Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 3+ years of relevant work experience)

- Excellent written and oral English communication skills
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Experience creating or designing cloud application architectures with a focus on high availability
- Industry specific certification(s) such as the AWS SysOps Administrator certification
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making