Citi Group Fund Accounting Group Manager 

United States, Ohio, Columbus 

85633350

Responsibilities:

• Manage fund accounting operations at a site or functional level including people managers as well as partner across department and business to develop and enhance cost effective solutions that meet client expectations and needs
• Assess new business viability against existing business capabilities and make appropriate recommendations
• Assist and encourage employee career progression through defined career paths, management processes, appropriate training, and Professional Development Plans (PDPs)
• Evaluate risk and controls, including operational impact of changes in legislation, and ensure compliance to established controls
• Lead strategic planning process with business units and prioritize business development requirements to completion
• Monitor Profit and Loss (P&L), expense managements, budget, and planning
• Monitor, set, and achieve established department goals during day-to-day operations as well as serve as point of escalation for complex issues and manage resolution of issues and new business requests
• Direct and participate in department and industry initiatives as well as support corporate governance and ethics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Chartered Accountant / CFA / MBA
• Experience within financial markets and middle office
• Experience in financial services, client management, project management, strategic management, operational management, and resource and expense management
• Experience with people management and working with multiple stakeholders
• Advanced knowledge of accounting concepts, financial services, and global financial markets
• Ability to manage client relationships
• Demonstrated talent assessment as well as the ability to manage client relationships

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Support of the Middle Office Oversight Team Key Responsibilities

Client Focus:

• Build long-term collaborative relationships with key Investor Services clients and act as trusted advisor on operational matters
• Establish appropriate local governance and feedback processes to ensure full transparency around client needs and issues
• Proactively manage our clients through the provision of excellent customer service taking action to anticipate client needs where appropriate
• Take ownership of complex cross function service issues
• Be a client advocate within Operations
• Lead client service reviews and Due Diligence Visits, with respect to operational performance
• Focus on improving and maintaining high client satisfaction scores
• Contribute to a culture of exceptional client service across the Global Middle Office team

Operational Efficiency and Process Focus:

• Utilize Client and Process knowledge to champion innovation and challenge manual / bespoke / inefficient processes to drive scalability with a view to ultimately reducing operational risk and increasing the efficiency of the Clients Operations processes
• Implementation of appropriate metrics that monitor performance against target and holds the client team accountable for achieving them
• Monitor key client deliverables and initiatives and achievement of SLAs, proactively identify issues and challenges and manage these with the internal stakeholders
• Assist with the oversight of significant client initiatives from an operational perspective and co-ordinate client changes for non-contractual change clients
• Implement required policies and controls within the department
• Preparation and periodic review of core Client Documentation e.g. SLAs, Ops Memos
• Keep abreast of Regulatory and Industry changes and how these may impact our clients
• Work closely with internal partners (Product, Client Executive, Sales) to provide a ‘one-team’ service to our clients

People:

• Support and lead internal virtual team meetings creating a consistent client focused culture and efficiency mind-set across Citi teams
• Instill a client centric culture within the team and across the wider Client Services team in the core operation, through the meeting of agreed client needs, transparency and delivery of the service offering to the agreed service level agreements
• Create environment where people themselves and others to the highest ethical standards

Anticipated Posting Close Date:

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