JPMorgan Asset Management - 55ip Enterprise Platform 

United States, Massachusetts, Boston 

85624225

Job responsibilities

• Spearhead collaboration efforts with Technology, Product, Quant, Custodian teams, and Control partners to deliver optimal client outcomes and experience.

• Actively engage with partner teams, including technology and client teams, to address operational challenges, ensuring alignment and timely resolution.

• Drive continuous process improvements across end-to-end operational workflows, collaborating with cross-functional teams to enhance runbook management and prioritize technical improvements.

• Document processed, business cases, requirements, observations, and issue themes, providing regular performance reports to management to inform decision-making and strategic planning.

• Develop, maintain, and communicate a comprehensive Issues List for 55ip’s enterprise engagements, highlighting themes, impacts, and resolution paths to the executive team.

• Ensure prompt and effective responses to client issues, coordinating with internal teams to resolve problems and deliver solutions efficiently.

• Collaborate with the Enterprise Services Team to serve as a key representative for 55ip support teams, effectively communicating operational incidents and solutions to clients, partners, and internal stakeholders.

• Utilize business acumen and operational and technical expertise to facilitate meaningful conversations, ensuring alignment and collaboration in addressing client needs and resolving issues.

• Cultivate and maintain strong relationships with enterprise clients, gaining a deep understanding of their business objectives, implementation details, and support requirements.

Required qualifications, capabilities and skills

• Experience: 6+ years in investment operations, middle office, client support or account management within Financial Services.
• Incident Management: Proven expertise in issue resolution, process enhancement, and change management.
• Problem-Solving: Strong critical and strategic thinking abilities.
• Communication: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and trust with clients.
• Industry Knowledge: Familiarity with the Wealth Management industry and regulatory environments.
• Collaboration: Ability to work independently and as part of a team in a fast-paced environment.
• Presentation Skills: Skilled in project management and presenting complex data clearly.
• Curiosity: Intellectually curious with a passion for learning new skills and capabilities.
• Tax Management: Familiarity with tax management practices.
• Cloud Technologies: Experience with cloud platforms such as AWS, Azure, or similar.
• Automation: Knowledge and experience in LLM or Python.

Preferred qualifications, capabilities and skills

• Familiarity with tax management practices.
• Experience with cloud platforms such as AWS, Azure, or similar.
• Proficient in databases and SQL query writing is an added benefit.
• Knowledge and experience in LLM or Python.