Citi Group SVP Fraud Risk Retail Policy Group Manager 

United States, Arizona, Tucson 

855828057

Responsibilities:

• Make recommendations for appropriate controls which will maximize return on investment and optimize fraud loss and operating expense at their respective lowest levels.

• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers.

• Actively monitor and understand the latest fraud performance trends, quickly responding to lead mitigation of risk and communicate these trends and actions to the Business and Fraud senior management.

• Articulate the value of projects and overall approach to fraud related issues to senior management, Global Fraud partners, and the Business.

• Share best practices throughout all NA Businesses.

• Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues.

• Support the Control group in the evaluation and management of Global policies and standards, regulatory requirements, and issue management.

• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.

• Assist in managing peer reviews and audits, and effectively lead governance routines.

• Maintain strong awareness of industry trends so this can be effectively communicated to Business and Fraud Utility partners.

• Successfully develop, coach and motivate a small team of highly skilled Policy Managers.

• Through direct reports, actively manage fraud activities for specialty portfolios, products and channels including but not limited to the International Personal Bank, Commercial and Consumer payments (i.e. ACH, P2P, wire, check, debit/ATM) and others.

• Provide high level fraud oversight of other Citi products for the Retail Bank including but not limited to unsecured loans, the fraud losses for which impact the Retail Bank’s fraud loss expense.

Qualifications:

• 7+ years’ experience in financial services fraud or risk management, with specific experience in retail and/or commercial banking.

Direct experience in collaboratively influencing a variety of business partners is required.

• Knowledge of industry best practices and a network of industry contacts are preferred.

• Excellent presentation, written and verbal communication and strong interpersonal skills are required, including the ability to tailor communication approaches and content to a variety of audiences.

Bachelor’s Degree or equivalent combination of education and experience is required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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