KLA Customer support engineer 

United States, New Jersey 

855215323

Core Responsibilities:

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of company’s equipment / business operation.
• Work closely with sales team and complete a facility detail form for new systems to ensure KLA equipment complies with assigned location/space requirements at FAB.
• Complete detailed Field Service Reports and submit to management in a timely manner.
• Document issues that cannot immediately be resolved at customer site by using appropriate format.
• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in chemical,electrical/electronicor mechanical engineering desired.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpretelectronic/electro-mechanicalschematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
• Military experience is also a plus.
• International and domestic travel required.

Recommended Qualifications / Experience

Associate's / Bachelor's Level Degree plus 2 + years field service/customer support experience of sophisticated, complex precision equipment.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

or at +1-408-352-2808