Capital One Senior Design Manager 

United States, Virginia, Arlington 

854921170

You will work in close partnership with leaders in design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.

As a leader, you will inspire and empower a high-performing and innovative group with skill sets in data visualization, service design, and UX/UI design to define and deliver compelling, end-to-end product experiences that simplifies the complexity found across platforms and customer types.

You’ll clear the path for great design with a seat on the cross-functional product, tech and design leadership team, with whom you’ll build the vision for our core experiences.

Who you are

• Builder: You like getting your hands dirty to create great experiences around business intent and customer insights

• Judgment: You maintain a balance between Design-thinking and business acumen to align the value or design with ROI

• Learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often

• Multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team

• Partner: You develop relationships with key product and tech partners to build a customer-first experience

• Storyteller: You can weave and share compelling narratives around research findings and design concepts

• Energizer: You gather and integrate feedback, influence stakeholders and create momentum for ideas or initiatives

• Open book: You’re comfortable sharing in-progress work with teammates and partners for feedback

What you’ll do

As a Senior Manager, you will:

• Use visual storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative

• Lead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomes

• Manage customer data and translate insights into actionable inputs to inform product roadmaps through the voice of the customer

• Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools

• Translate insights and strategy into concept prototypes to communicate your vision through your artifacts

• Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work

• Ensure the customer-facing experiences set the bar for quality and deliver against our customers’ highest needs

• Adapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives in an ever-changing business context

• Build relationships with multiple partner teams by demonstrating strong project management, and managing an evolving portfolio of work

• Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work

What you’ll bring

• Empathy that will empower you to be a customer advocate in our product development processes

• Strong leadership presence to facilitate collaboration between Design, Product, and Tech

• Ability to translate user needs and requirements into clear and compelling artifacts

• Ability to clearly communicate your recommendations to partners and influence the shape of the experience using service blueprints, future state maps, user journeys, and more

• Excellent problem-solving and relationship management skills

Basic qualification

• At least 10 years of experience in design strategy, service design or human-centered design

Preferred qualifications

• Bachelor’s degree or military experience

• Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields

• Experience partnering with executives and key stakeholders groups

• Experience designing for data-heavy experiences and/or complex enterprise systems

• Strong experience with product design processes, and design tools, such as Figma

• Familiarity with working in and contributing to systems of reusability (i.e. design systems)

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.