Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience in technical support, professional services, software development, or product operations management.
2 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers' needs, and triaging technical issues.
Ability to communicate in English and Mandarin Chinese fluently to communicate with different regional customers and stakeholders.
Preferred qualifications:
Experience in data analytics using Big Data workloads, warehousing, ETL development, data science, or other Big Data applications.
Experience in coding and scripting using general purpose libraries in Python or Java and SQL.
Experience in consulting or designing Big Data workflows/architecture, incorporating the likes of Spark, Hadoop, EMR, Databricks etc.
Experience working in an organization with cross-collaboration, and supporting enterprise customers with high Service Level Objective (SLO) and Service Level Agreement (SLA) requirements.
Experience in debugging and working on distributed applications or micro-services in a cloud based environment (Docker, Kubernetes), system virtualization, and cloud monitoring and logging.