Capital One Senior Associate Capital One U Communications 

United States, Virginia, Richmond 

854861956

West Creek 2 (12072), United States of America, Richmond, Virginia Senior Associate, Capital One U Communications

About Capital One U:

We challenge one another to be continuous learners and teachers, and we’re always working to help the 50,000+ associates of Capital One to build the relevant skills of today and tomorrow. From specialized learning programs to educational content and community-building events, we don’t just train; we transform.

About The Role:

This position requires an excellent and versatile writer. Whether it’s a blog post, an external article, a Google slide presentation, or a Slack marketing ad, we are looking for someone who can write clearly, concisely, and engage an audience. Capital One associates are inundated with messages and information throughout the day. This communicator needs to be able to cut through the outside noise and make an impact on our audience.

This position requires exceptional written, verbal and presentation skills; experience consulting across teams; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.

Our Ideal Candidate Should Have:

• Experience working closely with leadership to build out, manage, and execute strategic, creative communication campaigns through editorial, video, and graphic content

• The ability to collaborate with teams across the enterprise to write engaging and compelling content

• Knowledge to use traditional marketing channels, communications tactics, change management practices, and social media

• Experience leveraging measurement plans and data to formulate and flex change strategies and campaigns

• Experience developing and executing successful end-to-end communications strategies

• Exceptionally strong written and verbal communication skills

• The ability to present complex, subject matter in a clear, concise, and compelling manner

• Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management

• The ability to flip back and forth from strategy to tactics quickly

• Self-motivation with strong organizational skills, attention to detail, and ability to prioritize

• Strong presentation skills and engaging professional presence

• The ability to work as part of a team, in an open and collaborative environment, and stay calm under pressure to manage changing priorities

• A mindset that easily adapts to change and takes on a growth mindset approach

• Creative, integrative problem-solving and structured thinking

• Strong project management skills and ability to handle multiple projects simultaneously

Responsibilities Include:

• Build and execute strategic communications plans

• Lead with the customer and translate needs into thoughtful strategy

• Write, proofread, and edit communications needed to support strategic plans

• Effectively leverage a suite of communication channels - like email, Slack, video, internal social computing platforms, and social - while innovating on new channel opportunities

• Work effectively in cross-functional teams to advance the team and leadership’s communication strategy and implement a range of creative solutions to reach key target audiences

• Maintain an open and inclusive team environment. Able to manage and prioritize work while consistently delivering results.

• Bachelor’s degree or military experience

• At least 2 years of experience in marketing or advertising communications or a combination

Preferred Qualifications:

• Writing portfolio that showcases proficiency across platforms and styles of communication

• At least 2 years of experience in a communications role within Capital One or another Fortune 500 company

• At least 2 years of experience with Google Suite, email marketing platforms (Vessel or LumApps intranet)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.