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Google Outreach Operations Specialist YouTube United States, California 854492581
08.04.2024
Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Los Angeles, CA, USA.
This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- 4 years of experience working with incident response management, risk mitigation, or customer support.
- 4 years of experience in escalation management, executive communications, incident commanding, and making time-critical decisions with incomplete information.
Preferred qualifications:
- Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients.
- Ability to advocate for creator solutions that protects the YouTube ecosystem and its employees.
- Ability to work in and keep up with a fast moving environment via effective prioritization and time management.
- Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
- Excellent technical acumen and ability to quickly assimilate new information.
- Excellent time and project management skills, and ability to balance multiple tasks and priorities.
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