Cisco Technical Supplier Manager 

United States, Georgia, Atlanta 

853559363

Service Repair is growing our Repair footprint in Mexico. You will be working with our Contract Repair Manufacturers (CRM) in Guadalajara to ensure they are adhering to our test standards while assisting site personnel to better understand Cisco technology and to establish and maintain our test stations there. Regular visits to the CRM facilities to monitor progress and establish relationships with our manufacturing counterparts will be part of the assignment.

• Analyze repair data and work with the site test engineers to assist the debug technicians to improve repair yields and output.
• Assist the site with new products introduction for Repair. Includes assisting with the equipment identification, setup, install and qualification.
• Work with Service Planning and the site to manage scrap from the repair process.
• Manage ECO’s in conjunction with the site to ensure ECO’s are applied in a timely manner.
• Help to identify, document and approve Service Deviations.
• Work with the site and Cisco internal teams to sunset products when they reach EOR/EOM status.
• Support site Test Engineers on Apollo coding standards, training and maintenance of test scripts.
• Additionally, you may be called on by other members of the Global Repair team to assist with items that can best be addressed in person.

Ideally, you will possess the following skillsets or are working towards proficiency in them,

• BS in Computer Science, Electrical Engineering, or equivalent experience
• 4+ Years of test engineering experience and vendor management experience
• Excellent written and oral communications skills for both technical and executive-level conversations. Project management knowledge
• Specify, develop and/or procure test equipment, test fixtures, and test solutions
• Strong programming knowledge (Python, Linux/Unix shell scripting)
• Familiar with version control and continuous integration software tools (Github and Jenkins)
• Ability to debug, analyze and root cause yield and test issues
• Ability to drive quality issues to resolution through cross collaboration with different functional teams and business units

Beneficial to have;

• CCNA Routing and Switching Certification
• Familiarity with MFG process

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).