JPMorgan Business Process Associate - Partner & Product 

United States, Texas, Plano 

853522891

Job Summary:

In addition to the expansive knowledge you will obtain on the job, you can expect to:

• Build Strong Relationships:
  • Cultivate, maintain and develop relationships among Commercial Bank (CB), CB Global Services (GS), and CB Middle Office strategic internal business partners
  • Consistently partner with internal teams to champion and guide new projects, creating stronger partnerships that improve the experience of our CB clients and employees
• Rely on Data:
  • Measure, monitor, and govern process improvements using data and KPIs
  • Rely on operational metrics to facilitate dialogue that builds and maintains strong interdependent relationships to advance shared goals to improve CB client and employee experiences
  • Analyze data, develop insights, and facilitate discussions with technology and transformation teams, analyze and report on partner initiatives, forecast strategic trends, and report on key metrics
• Generate the foundation:
  • of Internal partner management, data, and metrics, including its structure, governance practices, and strategic partnership framework with key internal partners

Job Responsibilities

• Contribute to the design, structure, and governance processes for Internal Service Delivery, establish operational metrics to measure, monitor, and govern process improvements
• Facilitate data-driven discussions between internal strategic partners, CB Global Services, and CB Middle Office for process improvement, track process improvements with KPIs and partners with transformation, data, and technology teams to facilitate sharing of best practices
• Drive continuous improvement of the client and employee experiences through intake and resolution of employee continuous improvement ideas (“pain points”); Be a relentless client advocate, Contribute to the engagement framework with partners to establish a mutual trusting relationship
• Develop strong relationships with global and regional partners to effectively execute on pain point resolutions; Establish credibility, which is founded on a detailed understanding of operational data and processes
• Advise and influence senior leaders and stakeholders on key business decisions, incidents, and major change initiatives and work with partners to forecast demand and align resource plans to ensure availability of services
• Analyze employee pain point submissions to determine scoping, owner assignment and to uncover common trends and themes
• Prepare and present reporting to executive leadership and stakeholders
• Create and execute communication plans to highlight wins and opportunities on a consistent cadence

Required Qualifications, capabilities and skills

• College degree and / or 1-3+ years of experience in client service, process engineering, risk management, program management, operations, technology, or portfolio management
• Prior experience operating with matrix management with demonstratable achievement
• Strong executive communication skills, written and verbal, with ability to story tell and present to senior executives, CB lines of business management teams, and equivalent stakeholders within the JPMorgan Chase wholesale franchise
• Proven experience leading working groups that produce results and change
• Ability to work with technology teams to help improve user accessibility and interface
• Ability to influence stakeholders at all levels