SAP Customer Success Manager Senior Advisor - 

Colombia, Valle del Cauca, Cabecera Municipal Cartago 

853259463

What you'll do

As the BTP-CSM Senior Advisor, your primary responsibilities will include:

• Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
• Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
• Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model
• Analyzing your customer's technical needs and executing consumption plans for your assigned customers
• Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
• Acting as a voice of the customer to internal SAP stakeholders
• Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
• The BTP-CSM Senior Advisor may also be assigned to fulfill a customer's premium subscription services

What you bring

• 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
• Foundational knowledge of public cloud platforms (PaaS) and providers
• Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
• Professional experience with implementing cloud initiatives
• Multi-lingual skills are a plus, depending on the region
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Excellent verbal and non-verbal communication skills
• Excellent analytical skills

Education

• Bachelor's degree or equivalent

Professional Training & Certification

• Certification in enterprise architecture (e.g., TOGAF) is a plus
• Familiarity with design thinking methodology is a plus

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