Uber Senior Team Leader 

United States, West Virginia 

853163250

Your Impact in Role!

1. Manage performance and drive results: You will analyze, strategize, implement action items and motivate your team to meet and exceed targets on quality, efficiency/productivity, customer if applicable. You will also collaborate with other internal or external support teams critical to delivering results within set deadlines.
2. Lead, coach, mentor and motivate people: As an early leader of a rapidly growing team, you will coach your TLs/ICs, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
3. Build and maintain stakeholder relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
4. Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your TLs do the right thing each time even if it means doing the difficult things.
5. Lead improvements on support logic and processes: You will review, manage and lead enhancements to current policies and processes to ultimately win our employees, customers and stakeholders over.
6. Dive deep into the numbers and make data-driven process improvements; Work closely with the Analytics team in unearthing trend.
7. Work closely with the PSS and relevant stakeholders to ensure that the support teams have all the required tools and information for them to excel in providing support to our most valuable corporate clients.

Basic Qualifications:

• At least 3 years of operations management/general management/ support experience.
• At least 2 years of people management experience
• In depth knowledge of Uber tools with experience working for U4B is a big plus.
• Bachelor’s degree in any stream.
• Open to work in 24X7 support.

Preferred Qualifications:

• Basics of Project Management.
• Strong analytical skills.
• Proven ability to meet deadlines and a high level of commitment towards deliverables.
• Self motivated and goal driven.
• Strong communication skills to interact with stakeholders.
• Strong team management skills.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .