Citi Group CSC Gray Site Lead - AVP- JOHNSON CITY Hybrid 

United States, Tennessee, Johnson City 

853037791

Responsibilities:

• Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy

• Collaborate with the site head to define and implement site initiatives to improve employee engagement

• Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities

• Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner

• Work with community partners and universities to provide support and help organize Citi events

• Present key metrics and insights to senior site leaders, lead /facilitate employee advisory groups

• Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives

• Ensure all businesses and functions have consistent practices and policies related to employee engagement and talent management

• Partner with HR to implement and coordinate Talent programs within the CSC

• Collaborate with business heads to host and organize executive leader visits to the CSC

• Act as the CSC on-site liaison for engagement networks

• Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., global Network Employee Appreciation)

• Lead and coordinate VOE strategy initiatives

• Monitor relevant site metrics and launch programs to reduce attrition

• Work with site SLT to address employee pain points

Qualifications:

• Education: Bachelor's degree in accounting/ finance/ business administration/ project management, or equivalent experience

• Experience: Project management and financial services background preferred; 7-10 years of proven experience in operations management, project management, talent management, and/or development (shared services experience a plus)

• Skills: Proficiency in MS Office Suite (Access, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred

Competencies:

• Strong experience managing business operations, events, and/or programs

• Experience in community relations and partnering with key external stakeholders

• Highly developed communication, interpersonal, influencing, and organizational skills

• Ability to work in a fast-paced environment and adapt to changing deadlines and schedules

Anticipated Posting Close Date: