Airbnb Programs Business Operations Lead 

United States 

852475208

The Difference You Will Make:

This is a hands-on role focused on building from 0 to 1. You’ll help break down high-level ideas into actionable workstreams and support cross-functional partners in moving them forward. The right candidate is highly analytical, organized, and fast-moving, with a strong execution mindset and a desire to help build and scale new initiatives within Airbnb. Your work will include:

• Developing strategic decks and supporting frameworks that help communicate ideas clearly and drive alignment across stakeholders
• Conducting market research, sizing opportunities, and contributing to financial models to evaluate new business lines
• Supporting the execution and tracking of approved initiatives in partnership with Product, Legal, Marketing, and other teams

A Typical Day:

• Strategy Development & Storytelling
• Build and maintain decks that communicate strategy clearly and effectively to internal stakeholders.
• Help structure ideas and research into frameworks that can guide internal discussions and decision-making.
• Create structured narratives and presentation materials to support alignment across the team and broader stakeholders.

• Market & Competitive Analysis
• Conduct research to benchmark competitors, evaluate whitespace opportunities, and help define Airbnb’s point of differentiation.
• Contribute to business case development through research, modeling, and synthesis of customer and competitive insights.
• Support partnership with FP&A and other teams to estimate potential revenue impact and refine assumptions.

• Execution Support & Cross-Functional Coordination
• Help translate strategic plans into operational trackers and templates to support execution.
• Assist in tracking progress across teams and flagging issues to the program lead when needed.
• Work with Product, Legal, Marketing, Scaled Operations, and other stakeholders to ensure successful execution of approved initiatives.

• Performance Tracking & Continuous Optimization
• Support the development of reporting frameworks to measure business performance.
• Collaborate with Data Science and Scaled Ops to extract and synthesize insights from available data sources.
• Identify areas of opportunity or underperformance and help propose concrete actions to improve outcomes over time.

Your Expertise:

• 10+ years of experience in strategy, business operations, consulting, or a high-growth operational environment.
• Proficient in SQL or Superset; comfortable navigating large datasets and drawing actionable insights.
• Strong modeling and analytical skills; able to work with ambiguous or incomplete data to create structured analysis.
• Fast-paced and highly autonomous — able to move quickly, prioritize ruthlessly, and keep multiple workstreams in motion.
• Clear, structured communicator with excellent written output; able to synthesize information and make it accessible to a broader audience.
• Strong project management skills and comfort working cross-functionally across technical and business teams.

Offices: United States