US Bank Sales Support Consultant Category Customer 

United States, Georgia 

851283520

Job Description

We drive revenue growth by being a reliable point of contact for our partners and sales teams, supporting them as on-demand subject matter experts and escalation points of contact. Our involvement in the sales and onboarding experience ensures as smooth an experience as possible for prospects. Due to the variety of tasks, we manage, the depth of knowledge required, and the ability to develop new and improved ways of doing things, Sales Support Consultants must be flexible. Our job function requires all consultants be able to manage time, prioritize responsibilities, and understand the sense of urgency with inquiry. Sales Support Consultants often acts with limited supervision and the freedom to make decisions to resolve issues. Sales Support Consultants have substantial autonomy in structuring how they complete tasks within the expectations and needs of our sales teams and partners.

• High school diploma or GED
• 3+ years’ experience in a Customer Service Call Center

• Proficient computer skills, especially using Microsoft Office 365
• Ability to manage multiple task/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• A Servant Leader
• Excellent interpersonal, verbal and written communication skills
• Effective research skills
• Positive attitude and a sense of humor
• Some knowledge of the Payments Industry

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $58,650.00 - $69,000.00 - $75,900.00 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.