JPMorgan Control Manager - Vice President 

India, Karnataka, Bengaluru 

851009905

As a Control Management Professional in our Finance team you will spend each day defining, refining and delivering set goals for our firm. You will be required to lead a functional CCS team within BGL undertaking Control’s BAU work combined with proactively undertaking relationship management acting as a point of escalation to BCM’s/Front office personnel. You will be responsible for ensuring that the highly critical BAU monitoring and reporting of the relevant Front Office personnel across multiple programs is completed in a timely, accurate and consistent manner whilst providing relevant and appropriate leadership and guidance to the staff. In addition, you will also act as a business aligned central point of escalation for the relevant BCM’s investigating operational challenges, implementation of new processes or enhancing current controls. In addition, you will aid the Service Centre personnel with complex queries when further knowledge or guidance is required on a specific program or LOB process to ensure the service provided by Help Desk is of a high skilled and proficient standard.

Job Responsibilities

• Lead the personnel within the functional team ensuring tasks are delegated responsibly, performance is managed correctly and the team is motivated effectively
• Be aware of key business objectives, and ensure these are applied appropriately to all business activities
• Take ownership for all escalated issues and ensure resolution is appropriate and timely and take necessary steps to mitigate future occurrence
• Manage resources to ensure all tasks/duties are delegated appropriately to ensure high service level is maintained. Ensure all team members are sufficiently trained on new CCS activities to continue the level of support to stakeholders
• Ensure effective quality assurance and integrity within the team. Ensure standards and consistency of the work is high within the internal team whilst ensuring coherence with stakeholders
• Provide timely, consistent and accurate reporting of activities undertaken by the team ensuring that the data is useful, timely and accurate. Initiate extra activities and other management interventions wherever gaps in the processes are identified or issues arise, as needed
• Act as point person for Business control managers as way of escalating issues, problem and query management. Build strong working relationships with BCM’s/BM’s, Legal and Compliance to contribute to improving outcomes, reduce conflict and misunderstanding
• Work with stakeholders to improve the overall interactions and the process to reduce queries
• Ensure knowledge of LOB supported is strong with a deep understanding of business areas functions and activities. Ensure Stakeholder’s are identified and their requirements for communication and engagement are identified and met.
• Provide the correct level of stakeholder management to ensure overall team is not distracted by individual needs. Supporting and presenting when required to the CIB CCS Steering Committee, Working group etc.
• Involvement in other key global, strategic initiatives,

Required qualifications, capabilities, and skills

• Strong staff management skills. Experience in managing people’s performance
• Confident and effective communication skills both orally and in writing and with the ability to adapt style to suit the audience.
• Creative and innovative problem solver, with the ability to independently assess a wide variety of tasks
• Effective listening skills with ability to identify people’s issues quickly. Ability to juggle multiple priorities and stakeholders demonstrated through strong organizational skills
• Effective leadership skills with the ability to command respect and create a sense of community amongst team members
• Strong interpersonal skills allowing effective working relationships to be built with team members, Control managers, Business managers etc.
• Strong influencing and negotiation skills. Adaptable in working style and comfortable working within ever changing environment
• Can think and act in pressured and time sensitive situations. Strong presentation skills including generating presentations and effectively communicating to senior management
• Experience in Financial Services, Control Oversight and/or similar role
• Comprehensive understanding of Risk and Controls

Preferred qualifications, capabilities, and skills

• Knowledge of CIB products (Markets, Banking, Securities Services) – preferable