Amazon Team Manager AGI-DS AGI Data Services Operation 

Poland, Pomeranian Voivodeship, Gdansk 

850344987

Key job responsibilities
· Manages team size of approximately 25 ML Data Associates.
· Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.
· Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.
· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements
· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals
· Uses data to set/revisit operational goals and manage activities
· Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
· Presents data in business meetings/reviews· Coaches direct reports on demonstrating leadership principles in their role.
· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.
· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.
· Holds team members accountable for performance based on metrics and adherence to rules and guidelines.

• Bachelor’s Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication.
• Experience managing high performing teams of up to 20-25 direct reports
• Strong proficiency in English across verbal, written, reading, and comprehension skills.
• Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Strong interpersonal, analytical and communication skills.
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology
• Demonstrated passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situations

• Master’s Degree in a relevant field
• Working Knowledge of Machine Learning
• Familiarity with Large Language Models
• Experience working in ambiguous roles
• Experience with aspects of speech and language technology.
• Fluency in any of these languages ''French, Italian, German'' languages is a plus.