Amazon Team Manager AGI DS Operations Management 

India, Telangana, Hyderabad 

417484569

As Team Manager, you will be responsible to :
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies s
• Communicate effectivelyKey job responsibilities
As Team Manager, you will be responsible for :
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
• Track quality and utilization metrics
• File and track tickets, following up on blocks to productivity
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
• Communicate effectivelyA day in the life
As Team Manager, you will be responsible to :
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies s
• Communicate effectively

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Must have driven process improvements in the current role

• Overall 4+ yrs of work experience out of which, min 1+ yrs of people management experience
• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology