Citi Group Citi Travel Digital Customer Experience & Project Management VP 

United States, Florida, Jacksonville 

850201434

This role will be responsible for the following:

• Creating a customer journey using digital analytic tools & reporting
• Partnering with Citi Digital teams to increase customer engagement on Citi-owned digital placements
• Monitoring and presenting promotional performance & site analytics
• Maintaining and monitoring Travel T&Cs and FAQs
• Tactical Marketing Reviews & Approvals
• Monitoring reporting on site-wide analytics across Citi
• Supporting project plans related to change management and governance approvals
• Management of Project Planning requirements for Quarterly projects

Qualifications:

• 5+ years of experience in Credit Cards and/or Loyalty Programs
• Excellent relationship skills and ability to form strong networks
• Bachelor's degree required, advanced degree a plus.
• Strong verbal and written communication skills, including presentation skills.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Deep functional knowledge of Credit Card Rewards is a plus.
• Pragmatic problem-solver, forward thinker with independence of thought.

Anticipated Posting Close Date:

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