Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate.
Develop and review marketing plans and opportunities to deliver sales and profitability target.
Ensure delivery of 100% Customer Satisfaction & MSP results
Data analysis:
Supervise the preparation of new store business forecasts, budgets and reports on aspects of profitability, capital expenditure and operation performance where appropriate.
Participate in group business planning and monitor results and policies of competitive organizations whe preparing future plans and strategies.
Manage key retail related research programs (mystery shopper & competitor benchmarking) and use the results to develop performance supporting projects for the markets
Track and benchmark (internally & externally) the markets performance, identify areas in need of support and develop projects with the markets to improve performance
Budget & Expenses:
Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.
People:
Provide coaching & feedback to direct reports and foster their performance development
Provide effective Standard Operation Training to Store Operations team
Contribute retail operations expertise to internal and external retail training program development Controlling: s Store Operation’s KPIs s Tracking of own KPIs
Professional background/ Experience:
Preferably 4+ years of managerial experience in Retail Operations
Preferably in apparel/ fashion/ footwear
Ability to work in international environment
University degree in Business Administration or Economics or equivalent