Amazon Sr Install Operation Manager Amazon Key 

United Kingdom, England, London 

575157921

A day in the life
• Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
• Ensure Install Operations run smoothly, keeping a high bar in terms of install speed and install quality
• Define initiatives to improve install success and time to install
• Own P&L for your country/partners for installation operations, including budget planning, cost optimization, and revenue growth strategies
• Develop and execute multi-year strategic roadmap for Install Operations, including partner network expansion, technology innovation, and operational efficiency improvements
• Scout for new install partner and onboard them in the network, in order to increase our coverage and/or reduce costs and/or improve quality
• Establish KPIs and metrics framework to measure operational excellence and partner performance
• Execution of both remote and onsite trainings for targeted tech teams.
• Compilation and delivery of test result datasets to relevant stakeholders
• Serve as expert resource for end user support workflows
• Support with on-site investigation when needed

- - Bachelor's degree
- - Deep understanding of IoT technologies and smart building ecosystems
- - Experience managing P&L and building business cases for strategic initiatives
- - Strong analytical skills with experience in data-driven decision making
- - C1 English proficiency + additional 1 out of C1 German, Italian
- - Experience in developing, negotiating and executing business agreements
- - Experience in building a lead pipeline and in qualifying leads

- • Experience working within a high-growth, technology company
- • Experience in install operation, sales operations