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Uber Safety Customer Support Representative 
United States, West Virginia 
84802405

18.07.2024

Who you are
  • Incredibly empathetic and understanding of all parties including riders, drivers, eaters and delivery partners.
  • You will be a powerful advocate for Uber’s users and are passionate about the community experience.
  • Cool and calm under pressure. You have outstanding organizational skills, integrity, and great follow-through on tasks.
  • Word-savvy. You’re eloquent and able to strike the perfect tone, whether you’re explaining a policy or process or responding to support issues via phone or IAS
  • You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
  • You can move quickly with care. You adopt change and can absorb new information with ease.

What You'll Do:

  • Deliver high-quality service across multiple support platforms including phone and messaging
  • Handle sensitive issues with compassion and empathy
  • Provide support and reassurance during unforeseen incidents such as accidents
  • Be a hardworking advocate for users while answering any questions that come your way
  • Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.
  • Lead a high volume caseload by being organized and a subject matter expert
  • Have keen eye for detail and strong sense of doing the right thing
  • Triage issues and raise them when vital
  • Be a great teammate through engagement and ownership

What You'll Need:

- - - - Basic Qualifications ----

  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
  • Experience in escalated customer service or relevant prior experience investigating urgent and high-priority issues including accidents allegations and handling sensitive information
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  • Dedication to excellence in behavior, performance and work product
  • Ability to adjust and adapt in a dynamic work environment
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Ability to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations!
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Work time will be shift based totalling 40 hours per week
  • Weekend and weekly evening shifts are required

- - - - Preferred Qualifications ----

  • Bachelor's degree or college experience preferred
  • Customer support experience via messaging and phone and a consistent record of meeting KPIs

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .