Amazon Operations Manager AWS Support Escalation Management 

Australia, New South Wales, Sydney 

846038733

Every day will bring new and exciting challenges whilst you:· Drive customer experience and operational excellence improvements across the Event and Escalation Management team globally.
· Hire, Develop and Inspire a team of Escalation Engineers
· Work closely with peers to drive initiatives and outcomes at the local and global level.
· Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.The ideal candidate will look like this:
Have a strong understanding of Mission Critical and Incident Management practices. The ideal candidate will have past experience working and managing mission critical events and have a strong knowledge of incident and problem management methodologies. You will also need and architectural understanding of Cloud services and dependencies and be able to interact with system development engineers and service owners.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field or equivalent work and educational experience
- 5+ years of experience managing teams in relevant service reliability or mission critical operations.