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Tesla Customer Resolutions Partner - Madrid Spain, Community of Madrid, Fuenlabrada 845549165
10.04.2025
What You’ll Do What You’ll Bring
- Manage and interface with both customers and internal stakeholders to resolve escalations efficiently, ensuring all involved adhere to deadlines as well as process and policy.
- Be passionate about customer service and critique processes in the interest of the customer experience
- Provide guidance and support to local field teams to scale with the rapidly growing customer base
- Analyse overall performance of an asset, interpret transaction documents, determine financial and operational accountability
- Knowledge on vehicle systems, partnering with internal teams, including external discussions with consideration for our customers
- Proactively review assets to determine potential corrective actions, provide field support to ensure actions are completed without challenges
- Support special projects, field engagements, operational reporting and analysis as assigned
- Capability of building a 360-degree view of a given situation by addressing Service, Sales, Legal, Operational, and Financial factors in order to provide balanced solutions for both the customer and Tesla.
- Strong analytical skills, combined with project and contract management skills, are essential, as well as the ability to work well both in a team and independently.
- The Customer Resolutions Partner acts independently and exercises a high degree of discretion and independent judgment to evaluate each situation, assess risk, and determine how best to manage each case with the customer’s and Tesla’s interests in mind.
- The successful candidate will be required to manage multiple tasks simultaneously whilst maintaining excellent customer service levels, often in difficult circumstances.
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