Cyberark Technical Support Engineer 

Indonesia, Central Sulawesi 

845458971

Please note this is a hybrid role based in our office in Sofia.

• Comfortable with early or late shifts and rotating on-call work, including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Collaborate with the Sales team to ensure a unified product and services solution.
• Proactively address customer issues and log all interactions in our CRM.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within EMEA or International a possibility.
• Help create and deliver product training
• Help write product knowledge base

• Bachelor of Science in Computer Science or related Technical Field
• Ideally, 5 years of Enterprise level troubleshooting and Support experience or Excellent expertise fit
• Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.

What sets you apart?

• Experience using CyberArk’s Venafi's products.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working with APIs
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• Ability and willingness to learn and work independently as well as within a team.
• CISSP or other security certificates a plus.