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Wells Fargo Senior Customer Service Rep 
Philippines, Maypajo 
84531284

27.03.2025

In this role, you will:

  • Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
  • Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
  • Perform complex customer support tasks
  • Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
  • Interact with immediate team and communicate with other departments
  • Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
  • Perform research to resolve complex customer problems
  • Recommend areas needing improvement
  • Interact with internal and external customers


Required Qualifications, International:

  • Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 3+ years of customer service, financial or backing experience
  • Strong customer service background
  • Minimum 2 years of tertiary education


Job Expectations:

  • Amenable to work on night shift and shifting schedules
  • Must be willing to work in McKinley Hill, Taguig

27 Mar 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.