In this role, you will:
- Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
- Engage and influence key stakeholders and business partners associated with customer service
- Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
- Ensure quality and efficiency as well as compliance with government regulations and company policies
- Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
- Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
- Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
- Interact directly with multiple teams across various sites and external customers
- Manage allocation of people and financial resources for customer service
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Required Qualifications for Europe, Middle East & Africa only:
- Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Management experience
6 Dec 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.