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Wells Fargo Customer Service Senior Manager 
Philippines, Maypajo 
562103881

18.08.2024


In this role, you will:

  • Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
  • Engage and influence key stakeholders and business partners associated with customer service
  • Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
  • Ensure quality and efficiency as well as compliance with government regulations and company policies
  • Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
  • Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
  • Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
  • Interact directly with multiple teams across various sites and external customers
  • Manage allocation of people and financial resources for customer service
  • Develop and guide a culture of talent development to meet business objectives and strategy


Required Qualifications:

  • 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience


Required Qualifications for Europe, Middle East & Africa only:

  • Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Management experience



6 Dec 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.