SAP SAP Product Support - Procurement Solution Engineer 

Brazil, Pará, Itaituba 

844393550

ROLES AND RESPONSIBILITIES

• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released
• Create Knowledge Base Articles and Wiki documents.
• Create Code Corrections, collaborate with solution architects and engineering team
• Collaborate with other internal cross-functional and global teams
• Coaches and mentors new hires and other support engineers to help them increase their product expertise and productivity.
• Maintains and follows personal development plan by leveraging formal training and knowledge plans.
• Other duties per individual agreement

QUALIFICATION

• A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, or Quality Assurance
• Advanced English
• Excellent written and oral communication skills; ability to listen and work with customers in real-time.
• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
• Technical acumen and understanding of SQL, Java, Java Script, or other programming language, HTML, XML
• Willingness to learn and grow