Citi Group Mortgage Telesales Supervisor - SAFE Act Irving Hybrid 

United States, Texas, Irving 

844380988

Responsibilities:

• Drive new business by instructing, coaching, developing and motivating team of representatives by applying in depth sales training techniques and leveraging industry expertise.
• Supervise the day-to day operations of team, including planning, directing and evaluating workflow, productivity and business ojectives/targets related to key performance metrics.
• Direct sales objectives for unit/credit goals, Net Promoter Score objectives for team and channel goals.
• Monitor employee/client interactions and conduct performance reviews with staff.
• Assist/resolve complex client loan scenarios for purchase/refinance transactions.
• Maintain compliance, legal and regulatory standards set forth by the company.
• Effectively interface and build rapport with fulfillment partners, vendors, sales support teams and operational support team members.
• Complete special projects and other job related duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years previous mortgage, banking, and/or call center management experience.
• Must have a leadership focus on quality and customer satisfaction.
• Excellent communication skills required.
• Must be a flexible, self-managed, highly focused self-starter.
• Must have the ability to work in a team environment as well as individually.
• Technical knowledge of knowledge of residential product offerings and credit processes/parameters.
• Ability to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
• Ability to attract, motivate and retain high caliber diverse talent.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities,

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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