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JPMorgan Technology Support III - Production Incident Management 
United States, Ohio, Columbus 
844196389

Yesterday

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Job responsibilities:

  • Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.

  • Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.

  • Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.

  • Communicate effectively with stakeholders to address challenges and provide timely updates.

  • Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.

Required qualifications, capabilities and skills:

  • Bachelor’s degree in STEM or related field, or equivalent experience.

  • Proven experience in technical support or similar roles, preferably in applications support.

  • Strong communication skills and ability to work in diverse, global teams

  • Advanced and demonstrable problem solving / analytical skills with a passion for technology

  • Ability to work under pressure and deliver on time

  • Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative

  • Effectively adapt to necessary changes in work requirements, roles and responsibilities

  • Proficiency in Unix, SQL, Scripting, and Python

  • Exposure to and/or support of cloud-based technology solutions

  • Batch / Job scheduling experience (Control-M / Autosys etc)

  • Experience using monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk

  • Experience and/or understanding of financial martes and trading systems would be beneficial

Preferred qualifications, capabilities and skills

  • Proficiency in Unix, SQL, Scripting, and Python

  • Exposure to and/or support of cloud-based technology solutions

  • Batch / Job scheduling experience (Control-M / Autosys etc)

  • Experience using monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk

  • Experience and/or understanding of financial martes and trading systems would be beneficial

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