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Cisco Technical Onboarding Engineer United States, California, San Francisco 84389649
06.05.2025
Application window expected to close on 5/23/25
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Responsibilities- You will work hand in hand with product adoption & sales teams to help our customers validate wireless design for smart spaces use cases and deploy the OS.
- Serve as the technical go-to to validate deployments, work through challenges or bugs, and prevent them from becoming adoption blockers
- Collaborate with sales, engineering, and product teams to address customer needs & ensure a smooth deployment of the product.
- Develop documentation to proactively address customer pitfalls as they are identified, ensuring that other customers do not make the same mistakes.
- Identify & resolve technical issues with the customer, with the ability to escalate to specialist teams when necessary
- Maintain strong communication and a quick response time with customers as you work to unblock their technical issues, ensuring they are advised and supported throughout their journey
- Deep technical knowledge of Cisco wireless networks
- Existing knowledge of the Cisco Spaces platform and typical customer use cases
- Experience designing, deploying, and troubleshooting wireless networks
- Experience with network design tools like Ekahau, Hamina
- Experience with network management tools like Catalyst Center, Cisco Prime
- Experience with tweaking RF parameters in high density wireless deployments like FRA and RRM
- Outstanding communication and organizational skills
- Ability to set expectations with customers to propel them forward in their adoption journey
- Experience in training, creating documentation and other collateral, and customer support or management
- An in-person, practical approach to problem-solving with a strong sense of ownership
- Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
- Preferred: Experience deploying Cisco Spaces in a customer environment
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