Payoneer Banking Ops Associate 

China, Hong Kong, Hong Kong Island 

843646889

Hong Kong

What you’ll be spending your time on:

• Daily handling of processing global bank transfers to our customers
• Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
• Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.
• Providing insights and suggestions on improvements and optimizations of the various flows
• Supporting internal and external customers regarding the Global Bank Transfer product
• Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts

What we’re looking for:

• 3+ years of experience in the Banks/FX industry
• Advanced proficiency in Microsoft Excel and Outlook required
• Professional experience working with SQL – an advantage
• Bachelor’s Degree
• Ability to analyze and action data
• Excellent written and verbal internal and external communication skills
• Ability to multi-task and work with many systems and different global teams within the company
• Curious and creative thinker, proactive, problem solver
• Strong Team Player
• Strong communication and customer service skills
• Action orientated and can handle high stress/impact events