Citi Group Customer Service Analyst 

Poland, Warmian-Masurian Voivodeship 

843328231

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Fluent English, clear and concise written and verbal communication
• Experience in customer service preferred
• Computer proficiency
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Ability to deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

· Private Medical Care Program

· Life Insurance Program

· Pension Plan contribution (PPE Program)

· Employee Assistance Program

· Paid Parental Leave Program (maternity and paternity leave)

· Sport Card

· Holidays Allowance

· Sport and team recreation activities

· Special offers and discounts for employees

· Access to an array of learning and development resources

· A discretional annual performance related bonus

· A chance to make a difference with various affinity networks and charity initiatives

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Time Type:

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