3M CO Analyst – Customer Service Spanish & 

Poland, Lower Silesian Voivodeship, Wrocław 

801937139

The Impact You’ll Make in this Role

CO Analyst – Customer Service with Spanish & Portugal*you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.
• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
• Preparation of reports, analyzes, summaries and qualitative indicators.
• Providing reports to assigned business team to enable end-to-end process visibility.
• Continuous improvement of processes & LSS project (leadership or core team member).
• Active participation in transition, support for transition leader and process and quality specialist.

Your Skills andExpertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the followingqualifications:

• Bachelor's degree or higher from an accredited university
• 2-3 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Spanish and Portuguese at least at level B2
• English at least at level B2
  

Additional qualifications that could help you succeed even further in this role include:

• Good communication skills and ability to present professionally and confidently (both via telephone and face to face)
• High affinity to use software solutions – including SAP and Salesforce (or similar)
• Well organized and independent at dealing with complex issues
• Eager and capable at improving service and logistics processes

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.