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Gong Sr Program Architect United States, New York, New York 842614799
Yesterday
RESPONSIBILITIES
- Serve as a trusted advisor to customers on revenue operations strategy, process optimization, and best practices across their GTM lifecycle.
- Design and facilitate executive-level workshops to define and evolve revenue operating models using Gong and key integrated technologies (e.g., CRM, sales engagement, forecasting).
- Provide hands-on consultation to improve adoption and utilization of conversation intelligence, pipeline management, and forecasting capabilities.
- Collaborate closely with cross-functional teams (Sales, Implementation, Customer Success, Product) to align customer goals with platform capabilities and roadmap.
- Translate complex business challenges into scalable, actionable solutions, influencing both customer strategy and internal product direction.
- Support pre-sales by scoping product solutions, advising on phased rollouts, and crafting tailored strategic recommendations.
- Create and deliver clear, executive-level deliverables—including roadmaps, presentations, and documentation—that communicate value and drive alignment.
- Enable internal teams by sharing RevOps frameworks, best practices, and field insights.
- Stay current on emerging RevOps trends, technologies, and industry benchmarks to continuously elevate our consulting capabilities.
- 8+ years of experience in revenue operations, sales strategy, GTM consulting, or similar customer-facing roles.
- Strong expertise in RevOps processes, metrics, and tech stack - including CRM systems (Salesforce, Dynamics), conversation intelligence, sales engagement platforms (Engage, Outreach, Salesloft), automation tools (e.g., LeanData), marketing automation (Pardot, Marketo), and forecasting solutions (Gong Forecast, Clari).
- Proven ability to advise B2B sales and marketing teams on operational strategies and technology adoption.
- Exceptional communication and presentation skills, with a track record of influencing executive stakeholders.
- Experience leading complex, cross-functional initiatives and driving strategic change across global organizations.
- Background in or experience supporting SaaS companies, particularly GTM teams at growth-stage or enterprise scale.
- Strong analytical and problem-solving skills, with the ability to translate data and insights into action.
- Comfortable working in fast-paced, dynamic environments with shifting priorities.
- Bachelor’s degree or relevant experience required; MBA or advanced degree a plus.
- Willingness to travel to support key customer engagements.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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