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Uber GL Specialist 
United States, West Virginia 
842193361

31.08.2025

About The Role

You will be responsible for the acquisition and conversion of new drivers in a predefined area, as well as the engagement of active drivers. Your objectives will be to foster the platform's growth in your region and strengthen its position within the local ride-hailing (VTC) ecosystem, resolve complex issues, and collaborate with relevant stakeholders to provide drivers with excellent customer service.

What You Will Do

  • Find new driver sources and convince them to join the platform.
  • Find new supply sources (existing VTCs, equivalences, VTC exam candidates).
  • Facilitate driver registrations.
  • Create/strengthen local partnerships (e.g., Pôle Emploi, Adie).
  • Organize information sessions to promote the VTC profession.
  • Support drivers throughout the process to accelerate their conversion.
  • Ensure rigorous step-by-step follow-up of prospects throughout the administrative process.
  • Register candidates for the VTC exam.
  • Strengthen local relationships with VTC schools and local administrations.
  • Build a relationship of trust with drivers through close proximity.
  • Ensure issues are resolved by following procedures or are quickly escalated.
  • Regularly organize round tables and events for drivers.
  • Report feedback and key information.
  • Collaborate with management to create/improve support processes.

What do you need?

  • Proficiency in French & English is required
  • Minimum Bac+2 (equivalent to a two-year post-secondary degree/Associate's degree) in Business/Commerce.
  • Experience in sales, customer service, and remote advising is a plus.
  • Empathetic and understanding of drivers' problems, you will be the company's spokesperson.
  • Resilient under pressure, you possess strong interpersonal and organizational qualities enabling you to respond to diverse requests.
  • Naturally curious, you love understanding how the company operates and innovates.
  • You are proactive in the life of the Welcome Center and do not hesitate to propose improvements.
  • Your interpersonal qualities enable you to answer complex questions by adapting to your interlocutor.
  • Passionate, you wish to join the team to be at the heart of an innovative and dynamic company.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .