Amazon GSS Retrofits Engineer Retrofit Engineering & Program Management 

United States, Massachusetts 

842154178

Key job responsibilities
- Own problems through resolution, engaging technical subject matter experts as needed
- Monitor queues and respond to issues within defined SLAs
- Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
- Oversee multiple projects, and ensure program goals are met Identifying opportunities for continuous improvement, and driving change for the identified opportunities- Coordinating and tracking status of ongoing project activities with keen eye for details.A day in the life

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls