Customer Management
- Achieve Operational Plan
- Identify and resolve customer issues and concerns
- Develop relationship with existing and potential customers with practice development manager.
Business Development
- Definition and implementation of a strong growth orientated business strategy for the assigned territory
- Identify core segments with highest profitability opportunity
- Market the iTero products as a clear differentiator from the competition
- Deliver iTero align digital platform and workflow with value proposition
- Ongoing analysis of market and competition, and adjust strategies to win market share
- Develop an innovative business strategy to position iTero as market- and innovation-leader
- Provide creative and innovative solutions to support customers in obtaining iTero Scanners
- Taking a wide organizational view of selling and managing accounts, with sufficient knowledge of competitors and their products
Support and Training
- Maintain a personal level of product knowledge and competence in Dental and/or Orthodontia medical equipment.
- Maintain a personal level of wider industry and business knowledge
- Active participation in APAC Sales and Clinical Trainings
- Supporting the implementation of Align’s Customer Education Pathway
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
- Set-up training programs
Deliverables and Key Performance Indicators
- Ensures the effective fulfillment of objectives and deadlines assigned
- Adherence to agreed KPIs, including but not limited to Call Rate and Business Planning
- Participate in proactive team efforts to achieve departmental and company goals.
- Interact and communicate on a regular basis with all relevant headquarter functions
- Perform other project and duties as assigned.
- Comply with all policies, practices and procedures.
- Provide support to audit processes and quality management system as required.
In this role, you’ll need …
- Education to degree level with BS or BA preferred (depending on geography) and/or equivalent experience.
- A minimum of 4~6 years of experience in sales and business development
- Medical, orthodontic, and/or dental sales and/or marketing experience preferred
- Alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products
- Good working level in English
- Strong analytical and business planning skills
- Advanced presentation and negotiation skills.
- Strong capabilities to interface effectively with all customer types
- Integrity, honesty and ethical approach
- Used to work independently with a high level of time management skills
- Track record of coaching/developing Sales Representatives
- Keep close communication and cooperation with functional department
- Provide all assigned reports in a timely and accurate manner
- Travels according to business needs
- Perform other project and duties as assigned
- Provide support to audit processes and quality management system as required
- Capacity to manage budgets and expenses
- Good IT skills, including all Microsoft packages and proficiency in using modern multi-media tools
